CX Platform & Change Enablement Specialist

TNG Digital is seeking a professional to manage key Customer Experience (CX) platforms like Genesys and Zendesk. The role involves ensuring platform reliability, supporting incident responses, and leading Change Management for Project Fusion in collaboration with Deloitte.

Ideal candidates should have a Bachelor's degree and at least 3 years of experience in customer experience operations, with skills in stakeholder management, documentation, and SQL. Benefits include medical coverage and monthly allowances.