CX & Operations Leader — Data-Driven Service

A financial services company in Metro Manila is seeking a CSD Manager to lead initiatives enhancing day-to-day operations in the Contact Centre. This role emphasizes data-driven decision-making and exceptional service delivery. The ideal candidate has over 5 years in financial services, is adept with customer experience analytics, and possesses strong leadership experience in contact centre environments, particularly in managing KPIs and implementing service delivery technologies. Relevant degrees preferred.
#J-18808-Ljbffr