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About the Role
Job Description:
With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will:
Responsibilities:
- Provides exceptional customer service at all times
- Provides “First Call Resolution” as much possible
- Answers email & phone calls in a professional and timely manner
- Responds to support tickets in a professional and timely manner
- Promotes the features and benefits of using Loadshift
- Achieves maximum customer satisfaction at all times whilst working within the company guidelines
- Handles and investigates customer complaints and recommends solutions. Follow through on mutually agreed remedies.
- Effectively articulates complex information to a variety of technical and non-technical users
- Incorporates changes in work practices in response to changes requested by management
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