Customer Technical Support

Designation: Engineer

Experience: 1 – 3 years

Location : Chennai – Ambit IT Park

Job Responsibilities:

 Candidate would be responsible for handling customer calls and troubleshooting technical issues

related to Netgear Devices.

 Ensure resolution provided in the first interaction with the customer

 Acquiring knowledge about the newly released products and recent updates.

 Ensure that each customer receives outstanding service by providing a friendly environment, which

includes greeting and acknowledging every customer, maintaining solid product knowledge and all

other aspects of customer service

 Position and sell Premium support contracts to customers based on their support entitlement.

Desired Skills: *(International Voice Process Experience Required)*

 Self-Motivated, A...