Customer Support & Tech Troubleshooter

Umbrella BPO is seeking a Customer Support Specialist in Mexico City to provide exceptional support to clients. The ideal candidate will have at least 3 years of experience in customer support, preferably in a BPO environment. Key responsibilities include resolving client inquiries, diagnosing technical issues, and contributing to process improvements. Strong communication skills and professional English fluency are essential. Join our dynamic team and help deliver outstanding service and support to our clients.
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