Customer Support Team Lead: Coaching, KPIs, Focus

Apollo.io is looking for a Customer Support Team Lead in Ciudad de México. In this role, you'll drive the success of our customer support team by coaching representatives, ensuring operational excellence, and fostering a culture of feedback. The ideal candidate has 2+ years in a leadership position, experience with SaaS and CRM tools, and advanced English skills. Responsibilities include monitoring team performance and leading team meetings to enhance the customer experience, all in a hybrid work environment.
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