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About the Role
DaoPay , is a licensed and leading international payment service provider with over 25 years of experience. We operate globally and process digital payments via several methods globally. We are now seeking a talented and hands-on German speaking Customer Support Agent to join our team. Providing all levels (1-3) of Customer Support to our end users via email, phone call, chat and post
Assist the team in reaching weekly and monthly targets and helping to resolve internal questions, escalations and support workflow alignment
Occasionally assisting with transaction monitoring and supporting the Fraud Department
Maintain deep knowledge of our platforms and services, ensuring a smooth running support service
Fluency in both German & English
Previous experience as in a support role, advantageous if previous experience in Financial Service Support
Solution oriented and willingness to take initiative to complete tasks, projects and co...
Assist the team in reaching weekly and monthly targets and helping to resolve internal questions, escalations and support workflow alignment
Occasionally assisting with transaction monitoring and supporting the Fraud Department
Maintain deep knowledge of our platforms and services, ensuring a smooth running support service
Fluency in both German & English
Previous experience as in a support role, advantageous if previous experience in Financial Service Support
Solution oriented and willingness to take initiative to complete tasks, projects and co...
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