Customer Support Specialist

Role Purpose

As a Customer Support Specialist at MediMap, you’ll be at the front line, delivering exceptional support to customers using our platform that supports medication management and healthcare workflows. You’ll resolve customer queries, manage support tickets, troubleshoot issues and help users get the most from our software. Working closely with internal teams, you’ll provide timely, solution‑focused support while contributing to a consistently positive customer experience.

Key Responsibilities

• Customer Support & Issue Resolution – Deliver timely, professional support to customers by resolving queries, troubleshooting issues, providing product guidance, and escalating complex matters where required.
• Ticket Management & Prioritisation – Accurately log, manage and prioritise support requests, ensuring clear documentation, effective triage and seamless handover of technical issues.
• Product Knowledge & ...