Customer Support Specialist

Executive Assistant & Customer Support at HostGenius

About:

90% of vacation rental managers work at capacity and can’t scale, costing them hundreds of thousands each year.

We help them scale effortlessly through centralized operations and our platform. Our customers treat us like their own team—we’re their partner in growth.

This role sits at the center of operations, supporting both our clients and our VP of Operations.

Mission:

Support daily operations by managing client communication, organizing requests, and enabling the VP of Ops to stay focused on high-impact work.

Outcomes:

• Client Communication: Respond to 95% of client inquiries within 2 hours during business hours.
• Request Management: Accurately log, track, and resolve 100% of client requests in internal systems.
• Spreadsheet Execution: Maintain and update key operational spreadsheets w...