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About the Role
About SimplifyEm SimplifyEm is a leading property management software platform serving landlords and property management companies across the United States. Trusted by over 200,000 customers, our software streamlines accounting, communication, tenant management, and day-to-day operations. We are committed to delivering exceptional customer experiences through technology, expertise, and world-class support.
Role Overview We are seeking an experienced Customer Support Specialist to join our remote team. This role is ideal for someone who has previously worked in a customer support, operations, risk, fraud, compliance, or customer success environment and is comfortable handling complex customer situations with professionalism and sound judgment.
This is a full-time remote position that requires working U.S. business hours (night shift in India).
What You'll Do
Provide customer support via phone, email, chat, and SMS.
Investigate and resolve customer issues efficiently...
Role Overview We are seeking an experienced Customer Support Specialist to join our remote team. This role is ideal for someone who has previously worked in a customer support, operations, risk, fraud, compliance, or customer success environment and is comfortable handling complex customer situations with professionalism and sound judgment.
This is a full-time remote position that requires working U.S. business hours (night shift in India).
What You'll Do
Provide customer support via phone, email, chat, and SMS.
Investigate and resolve customer issues efficiently...
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