Customer Support Specialist

Position

We are seeking an enthusiastic, career‑oriented Customer Support Specialist who is passionate about providing excellent service. The role will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. It involves collaborating with different departments to provide efficient support and may also involve managing a team of Support Analysts. This position will be based at our Contour Lahore Office.

Primary Responsibilities

• Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat.
• Troubleshoot software‑related issues and provide solutions.
• Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
• Work closely with DEV and QA teams to resolve client issues.
• Interface with other departments such as operations, concierge, ...