Customer Support Specialist - IT Systems & User Guidance

Responsibilities

• Resolving customer queries, recommending solutions and guiding user through features and functionalities of Online System (such as Online Billing System, eWorld, MIS, Centralised system, Fast Track System).
• Process and maintain member data of Online Billing System (OBS) and Centralised system.
• Priorities and schedule assigned support activities and tasks.

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree or experience as a Customer Support Specialist.
• Excellent communication skills and ability to work with team in multi-tasking abilities.
• Proficiency in English and Bahasa Malaysia is preferred due to job requirements.

Additional Information

• Country: MALAYSIA
• Department: GROUP INFORMATION SYSTEM (IS)/ INFORMATION TECHNOLOGY (IT)