Customer Support Specialist

**Role Purpose**

Supporting our internal and external customers using our financial reporting and analysis tools along with delivering financial insight to support Hotel reporting.

**Key Accountabilities**

+ End to end support from a query being raised through to resolution which will involve working with various teams/issues and customers whilst providing timely communications to keep the customer updated.
+ Advising customers of the correct processes for raising support and security queries and making process improvements where appropriate.
+ Responsible for the resolution of support and security queries in a timely manner.
+ Requesting security set up/amendments and termination of users to finance reporting systems whilst following a defined and governed request process including gaining approval from stakeholders.
+ Build working relationships with system users within the global finance community
+ Assist with project testing when required....