Customer Support Specialist: Email & Chat (Flexible Hours)

Helpware in Cebu City is looking for a Customer Support Representative to provide frontline support via email and chat. The ideal candidate should have strong written communication skills and experience with e-commerce platforms like Shopify and Intercom. You'll assist customers with inquiries while maintaining brand-aligned communication. This role requires a proactive, detail-oriented individual who can adapt quickly to changes in a fast-paced environment, with flexible work availability including weekends and evenings.
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