Customer Support Specialist - Accounting (AAC0001)

Overview

We are looking for a Customer Support Specialist for a growing, fully remote, Australian B2B fintech SaaS company. They sell monthly and annual subscriptions to companies and accounting firms around the world to automate their fixed asset depreciation and lease accounting.

Their platform integrates with leading general ledger systems, including QuickBooks Online, Xero, and Sage Intacct, and is trusted by accountants and finance teams across Australia, New Zealand, and beyond.

Responsibilities

Ticket Management & Resolution

• Respond to inbound support tickets via Freshdesk Omni (email, chat, and other channels) promptly and professionally
• Investigate and resolve platform queries with care, accuracy, and a clear audit trail
• Leverage Freshdesk’s AI‑assisted tooling to triage, prioritise, and respond efficiently

Accounting & Platform Support

• Provide informed support on fixed as...