Customer Support Specialist 2 (Customer Support Management)

This job is with Encode, Inc a fully owned subsidiary of Lancesoft



Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.



Job Description



Position Responsibilities:



Reviews of customer purchase orders to assess requirements.

Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved i...