Customer Support Representative (Travel) | Spanish Bilingual

Job Title

Customer Support Representative (Travel) | Spanish Bilingual

In This Job You Will

• Serve as Amadeus system users’ point of contact, ensuring appropriate rectification or escalation of reported problems and managing inquiries in a timely and accurate manner.
• Liaise with the local markets representatives, global expert teams (GET) and providers (Airlines, IATA, Hotels), as the case requires, to ensure a fast and effective delivery of service to the customer.

Specific Responsibilities

First Level Support

• Serve as Amadeus customers’ first level of support for all products and solutions via phone, Amadeus Service Hub and/or other channels in line with the defined support process and tools and with a strong focus on delivering service within or exceeding the agreed service levels and ensure high first contact resolution rate and fast problem solving due to own experience, advanced skills and ...