Customer Support Representative

Rubicon Consulting is currently recruiting for Customer Support Representative on a 6 Month Contract, based in Staffordshire.

Role Summary

The successful candidate will be providing customer support, end‑to‑end ownership of the RMA (Return Material Authorisation) process, answering customer queries covering Client installed Protection and Control systems.

In this role the suitable candidate is expected to work with defined parameters to make decisions, apply concepts to issues of low to moderate complexity, and resolve issues through immediate action or short-term planning.

Key Responsibilities

• Execute the review, analysis and resolution of assigned customer application enquiries and adhering to business standards, practices, procedures, and product / deadline requirements.
• Assist the Service team with timely management of the service agreement inquiring log and ensuring regular follow-ups towards providing a solution al...