Customer Support Representative

• State/Province NCR
• Country Philippines

Job Description

• Communicate with patrons via email, chat and phone.
  
• Resolve customers' issues on time.
  
• Escalate matters that cannot be resolved to relevant department.
  
• Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.
  

Requirements

• Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.
  
• Identify, research, and resolve customer issues.
  
• Be self- motivated and use your own initiative to be able to utilize available resources to improve knowledge and help customers.
  
• Work as part of a team to improve the overall performance of the Customer Service.
  
• Provide all CSR duties in Tagalog and English. Ability to communicate in Chinese and/or Korean is a huge plus.