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Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary. Demonstrate strong domain knowledge and communicate accurate information to the customers. Use ticketing system and other software to enter and maintain relevant data. Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets. Meet all performance metrics on regular basis. Maintain data confidentiality. Share reports on daily performance. Education: Minimum Education: Graduation Experience: Minimum 1 year call center experience. Excellent communication skills, both oral and written in English. Strong customer orientation. Good arithmetic and computing skills.<...
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