About the Role
About the Role
As a Bilingual Customer Support Representative, you’ll be the first point of contact for internal and external customers seeking assistance with shipping, credits, returns, and entry-level product support. You’ll deliver timely, accurate resolutions via phone, e-mail, and fax—building trust and loyalty with every interaction. This is an excellent entry point into a high-energy, fast-growing organization, with clear career paths into senior support, process improvement, or technical account management roles.
Essential Duties & Responsibilities Required
Provides the highest level of customer service at all times to internal and external customers (20%)
Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
Creates follow-ups with customers in order to provide the best customer experience. (20%)
Identifies issues that need escalation and passes on to the appropr...
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