About the Role
Title: Customer Support PlannerPrimary Location: Mexico (MX) - Coahuila JD Shared Svcs-LoadersFunction: Customer & Product SupportMain ResponsibilitiesManages all aspects of customer support planning, including enterprise customer support process (ECSP) for enterprise product delivery process (EPDP), spontaneous export, and continuous improvement.
Ensures customers receive the expected support for their product through the entire product life cycle.Coordinates with the platform planning group to ensure high quality, high level enterprise product delivery process (EPDP) documentation for customer support.Work with the factory planning group and program management to facilitate cooperation within project teams and ensure priorities are set for customer support process (CSP) planning.Provides tracking and compliance for all customer support planning activities in the platform to ensure execution of enterprise product delivery process (EPDP).
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