Customer Support Operations Leader

Deltek is seeking a Customer Support Manager in the Philippines. The role involves overseeing team management, daily operations, and ensuring high-quality customer interactions. The ideal candidate has 5–8 years of experience in customer service operations, including leadership, particularly in ERP/SaaS or BPO environments. Responsibilities include maximizing team performance and adherence to compliance standards. This position requires strong communication skills and the ability to work rotational US hours, with no travel requirements.
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