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Graduate freshers with excellent communication skills Analytical skills Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills – Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Typing Speed 30 WPM Respond to customer queries via inbound/outbound calls and emails within defined SLA’s Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionat...
About the Role
Job Description
Role: Customer Support Officer - BPO
Location: Pune/Mangalore
Who are we looking for?
Technical Skills:
Process Skills:
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