← Back to opportunities
Lead and manage the Customer Support team to meet service targets.
Ensure efficient multi-channel support via phone, WhatsApp, and ticketing systems.
Resolve escalated issues and coordinate with internal teams.
Monitor driver payment concerns and oversee dispute resolution.
About the Role
Job Description
Greenwheels’s mission is to “make streets more liveable.” We achieve this by offering a sustainable alternative to car ownership: with shared cars. In so doing, we create more space in cities and on our roads. And that is exactly what we’ve been doing for the past 25 years
Customer Support Manager
Greenwheels Africa is transforming urban mobility through our electric bike lease-to-own program for riders. We’re looking for a Customer Support Manager to lead a dynamic support team that ensures our drivers receive prompt, helpful, and professional assistance across all channels.
What You’ll Do:
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position