Customer Support Executive (Spanish Speaking)

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: LATAM (Remote)

Your Role

• Effectively managing the company chats, E-mails and calls.
• Identifying and assessing customer’s needs to achieve satisfaction.
• Receiving and handling inquiries from new leads and clients through phone calls, chat, E-mails and portal, and offering support to the lead/client within the specified time frame.
• Updating CRM and keeping records of all communications and actions taken.
• Interacting with other departments to solve inquiries raised by clients th...