About the Role
Job Type : Full-time
Experience : 1 - 2.5 yrs
Responsibilitie
● Answering calls and mails to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT.
● Assisting customers while they shop online; guiding them on the best design products for their
homes.
● Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries.
● Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints
● Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification
● Make reminder calls to clients, send follow-up emails, and schedule appointments
● Feedback calls to customers
● Perform other duties as assigned
Key Requirements
● Gr...
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