Customer Support Engineer

Products Handled: Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, etc. Job Responsibilities:Install, maintain, troubleshoot, and repair scientific instruments at customer sites. Respond to customer service requests, including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdowns, and technical support. Conduct instrument calibrations, performance checks, and preventive maintenance. Provide technical demonstrations and support sales teams with specific customer requirements. Upgrade and enhance service tools, jigs, and procedures as required. Recommend improvements in instrument operation and maintenance procedures. Train customers on equipment usage, maintenance, and best practices. Collect and analyze customer feedback to enhance service quality and product reliability. Document service activities, maintain product manuals, and submit regular service reports....