About the Role
Description
/Preferred QualificationsOur established team in Dresden are recruiting for a Customer Support Engineer to support with current and future installed tools at customer sites.
Your responsibilities:
• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.
• Representing the company to the customer and accountability for customer satisfaction with service.
• Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.
• Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.
About you:
• Certified engineer (Bachelor or Master) or degree from advanced technical school or...
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