About the Role
Description
The Customer Support Engineer hired to this position will support the multiple tools. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.
1) Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
2) Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
3) Coordinates actions with customers to minimize down time.
4) Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
5) Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
6) Provides assistance to other Field Service and Installation Engineers in r...
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