Customer Support Associate

Company Overview

Iron Systems/Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global data center, edge computing, telecom and IoT infrastructure, and adjacent industries. We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries.

Work Hours: Flexible. The position requires you to work in Morning/Evening/Night Shift

Job Responsibilities

• Manage the company’s customer services to support various customer services programs, which include 24x7 Global customer care center, field engineers, field engineer, field spare parts (FRU) management in 70+ countries
• Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
• Coordinate with resources/third-party vendors to meet the SLAs.
• H...