About the Role
Customer Support & Reservations Associate
In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.
Key Responsibilities
Oversee guest bookings and assist customers in planning their Tiny House stays
Respond to inquiries across multiple channels, including website, email, and social media
Manage reservations end-to-end, including upselling and activating promotions
Provide support via the customer contact line, including handling and resolving inquiries
Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
Address and resolve guest concerns in a professional and timely manner
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