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Respond promptly and professionally to customer inquiries via chat, email, or ticketing systems. Resolve customer issues efficiently while maintaining a high level of accuracy and empathy. Document customer interactions and solutions in the system for future reference. Identify and escalate priority issues to the appropriate team as needed. Collaborate with team members to improve processes and enhance the customer experience. ...
About the Role
Job description
Job Summary :
We are looking for a motivated and detail-oriented Customer Support Associate to join our non-voice process team. The ideal candidate will handle customer inquiries and provide support through email, chat, or other written communication channels. This role demands excellent written communication skills, problem-solving abilities, and a customer-first attitude.
Key Responsibilities :
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