Customer support associate

Location: New Town, Kolkata

Shift: US Shift (8:00 pm - 5:00 am)

Employment Type: Full-time

About the Role

We are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer issues effectively while maintaining a high level of customer satisfaction Maintain accurate records of customer interactions and transactions Identify customer needs and provide appropriate solutions or escalate when required Follow company processes, policies, and service standards Collaborate with internal teams to resolve complex customer concerns Continuously update knowledge of products, services, and processes

Required Qualifications...