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This is an exciting opportunity for someone who is passionate about technology, enjoys helping others, and is keen to develop a career in customer success, software training, and the financial services industry.
About the Role
Description
As a Customer Support Associate, you’ll play a vital role in helping our customers get the very best from Defaqto’s software products. Working within our Customer Support Team, you’ll deliver engaging training sessions, provide user support, and help customers understand how to use our applications effectively to meet their goals. You’ll also contribute to testing new software releases and supporting continuous improvement across the team, as well as retaining existing customers.
This is an exciting opportunity for someone who is passionate about technology, enjoys helping others, and is keen to develop a career in customer success, software training, and the financial services industry.
Key Responsibilities
Customer Training & Support:
- Deliver remote and occasional in-person training sessions for Defaqto’s customers
- Support users in understanding and navigating Defaqto’s software tools
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