Customer Support Analyst

(Location : Kl / Pj / Tpm Cyberjaya )

Description

SAP Responsibilities
• Service Request Management • Travel Management & Check Request • Capital & Expense Request • General ledger / Cost Centre / Company Code E-Form Education Procedure / Policy • SAP Portal • Vendor Maintenance • SAP Buyer, SAP Logistic, SAP Warehouse / Assembly, SAP Accounts Payable, SAP Fixed Asset • Tracking, SAP Global Trade Service (Import/export compliance), SAP General Accounting, SAP Master • Data, SAP Access, Universal Work list
Customer Support Analyst Responsibilities
• To support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support. • On phone diagnostics and troubleshooting • Liaising with Service Provider Groups and external vendors • Ensuring appropriate process standards are met and maintained • Documentation of calls and problems • Initiate Incident & Problem Management workflow ...