About the Role
Job Summary
The PayScale Support Team ensures customers receive value from PayScale products by removing barriers and resolving technical issues. We are a bridge between engineering and the customer; we work with both to ensure the best outcomes in the moment of a customer issue, and in the long‑term reducing customer friction with the product.
What You'll Do
As a support team member your role is to provide post‑sale product and client support services to our customers, including troubleshooting, problem resolution, and maintenance. You respond to customer questions regarding operation and malfunctions, advise customers on preventative maintenance and configuration adjustments to improve product performance, and you work closely with our software developers to resolve issues. The role also provides supplemental testing for new SaaS releases on an as‑needed basis.
As a member of the support team, you will provide support to our clients through m...
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