Customer Support Agent

Location: Sydney

At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin. Join us!

The role

As the Customer Support Agent at Prospa you will be responsible for assisting customers with Business Loans, Line of Credit, and Business Account products, ensuring a smooth and efficient customer experience. This includes handling inbound calls and responding to customer emails, demonstrating the ability to manage a high volume of enquiries often multitasking and prioritising tasks effectively to achieve positive outcomes for Prospa’s customers and internal teams alike.

What you’ll be doing

• Efficiently handle calls and emails to assist customers with Prospa’s products
• A...