Customer Support Administrator

Job Title

Customer Support Administrator

Department

Operations

Location

Cape Town

Role Overview

The Customer Support Administrator is responsible for coordinating the resolution of customer‑service tickets. This role involves managing enquiries, coordinating with internal and external teams, maintaining records, and resolving customer issues/queries in a timely and professional manner.

Key Responsibilities

• Promptly and professionally respond to customer enquiries via email or telephone.
• Ensure that client queries are resolved within the specified service level.
• Identify opportunities to improve efficiency and effectiveness and propose changes to your supervisor.
• Build rapport with customers to aid in the customer retention strategy.
• Keep abreast of new products or solutions within the EasyPay environment and changes to existing services.
• Take o...