Customer Success Specialist

On behalf of Gifted, SD Solutions is looking for a talented Client Success Agent.

We’re looking for a Client Success Agent to act as a primary point of contact for our clients and gift recipients. This role is centered on managing support tickets, joining short client calls or demos to troubleshoot issues, and ensuring a seamless, effective experience with our product. You’ll help resolve problems, guide users through key features, and deliver concise demos and walkthroughs to drive understanding and overall satisfaction.

Responsibilities

• Respond to and manage inbound client and recipient support tickets in a timely and professional manner. High‑level written professional communication is a must.
• Troubleshoot issues, provide clear solutions, and elevate when necessary.
• Maintain high responsiveness and follow‑through until resolution.

Client Calls & Account Support

• Lead brief calls with clients to ...