Customer Success

Job Purpose

Serve as a key liaison between ExitLag and its clients, ensuring a successful journey from onboarding through to customer loyalty and expansion. The Customer Success Manager will be responsible for strengthening relationships with the client base, anticipating needs, resolving issues quickly, and promoting client retention and sustainable portfolio growth.

Key Responsibilities

• Serve as a strategic partner to the client, understanding their goals and challenges to ensure they get the most out of ExitLag solutions.
• Build and maintain strong, trusting relationships, fostering a positive experience at every touchpoint.
• Anticipate risks, identify potential areas of dissatisfaction, and take a proactive approach to problem‑solving.
• Manage relationships with clients in the portfolio by conducting Quarterly Business Reviews (QBRs) and periodic check‑in and support meetings, ensuring strategic alignment and ongoin...