Customer Success & Partner Onboarding Manager - Loyalty and Partner Platforms (B2B)

We're looking for a proactive, detail-oriented, and AI-savvy Customer Success & Partner Onboarding Manager to own the onboarding and lifecycle management of B2B customers within the qiibee ecosystem (partnered with Miles & More, Etihad Guest, and more).

In this role, you'll combine customer empathy with AI-powered workflows to guide customers through every stage — from technical setup to live launch, campaign optimization, and ongoing success management. You'll leverage AI tools daily to automate repetitive tasks, surface insights from data, and deliver a faster, smarter customer experience at scale.

You'll act as the key contact for customers and ensure each customer maximizes the value of their loyalty partnership through proper visibility, communication, and engagement — supported by AI at every step.

Tasks

• Manage end-to-end onboarding of new customers ...