Customer Success Manager - Visible Alpha, Mandarin Language

About the Role

Grade Level (for internal use): 08

The Team: Comprising a dynamic global team, this role is integral to fostering successful customer journeys and touch points that drive long‑term client engagement. We focus on adoption, retention, and growth, developing and executing data‑driven processes to deliver world‑class customer experience.

Responsibilities and Impact

• Develop and execute proactive client engagement strategies to drive product adoption, usage growth, and retention across global accounts.
• Provide expert training on platform functionality and new releases, gathering client feedback to inform product enhancements.
• Utilize internal tools and usage analytics to monitor client engagement, identify upsell opportunities, and support renewal strategies.
• Act as a subject matter expert, understanding customer business and market trends to provide tailored solutions and connect clients with internal resou...