Customer Success Manager

Overview

Welcome to the Customer Success Manager Role. This key customer‑facing role reports to the Senior CX Manager (NA & APAC) and focuses on owning customer relationships and ensuring long‑term success with the Arlo platform. As a Customer Success Manager, you will guide customers from onboarding through to adoption, value realization, and renewal, acting as a trusted partner to drive retention and growth.

What You’ll Be Doing (Your Impact)

• Customer Onboarding & Implementation: Deliver onboarding and training that helps customers achieve early success and build confidence using Arlo.
• Project Coordination: Work cross‑functionally to resolve onboarding challenges and ensure smooth implementation.
• Account Management: Manage a portfolio of customers, maintaining regular touchpoints and building strong relationships.
• Customer Growth & Retention: Run business reviews, support renewals, a...