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Lead efforts to retain and grow revenue within existing LOB’s, driving contract renewal and identifying expansion opportunities. Collaborate with the account Client Solutions Executive on identifying upsell and cross-sell opportunities. Create value and relationships that not only ensure renewal, ...
About the Role
Customer Success Manager
Full Location: Pasig - PH
The Customer Success Manager has ownership of the customer success initiatives and be the advocate for a customer-first approach to business. The Customer Success (CS) Manager will ensure the long-term sustainability and profitability of the CS initiative, carefully watching each step of the customer journey to enable customer value-addition in any way they can and deliver the customers’ desired outcomes to the best of their ability.
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In this role you will:
Existing Revenue Retention & Growth:
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