Customer Success Manager

About Us

i3 Inc. is a growing company based in Makati that helps brands connect with people through creative, strategic, and results-driven marketing solutions. We are looking for a Client Success Manager who can build strong partnerships with clients, ensure satisfaction, and drive long-term business growth by aligning client goals with i3’s services.

Responsibilities

• Manage and nurture client relationships to ensure long-term satisfaction and retention
• Act as the primary point of contact for clients, understanding their needs and objectives
• Identify opportunities to grow accounts through upselling and cross-selling relevant services
• Collaborate closely with sales, marketing, and operations teams to deliver successful campaigns
• Monitor client performance, prepare reports, and present insights to management and clients
• Address client concerns proactively and ensure timely resolution of iss...