Customer Success Manager (B2C, SaaS)

We are working with a high‑growth technology company operating at the intersection of AI, SaaS, and the creator economy. As they enter a pivotal scale phase, they are looking to hire a Senior Customer Success Manager to design, build, and lead a world‑class customer success function. This is not a traditional support role. It is a highly strategic, growth‑oriented position responsible for transforming a rapidly expanding user base into long‑term, loyal advocates. The successful candidate will play a defining role in how users experience, adopt, and grow with the platform, owning the metrics that matter most: activation, retention, and net revenue growth. This role is ideal for a proven “0‑to‑1” or “0‑to‑scale” Customer Success leader who has built success motions from the ground up in a B2C SaaS environment.

Responsibilities

• Build the Time-to-Value Engine
  • Redesign onboarding experiences to ensure users reach their aha moment within their first session....