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Customer Success Innovation - Manager

📍 Location
Mumbai
⏰ Job Type
full-time
📅 Posted
July 09, 2026

About the Role

Job Description

Manage end-to-end innovation research studies (concept & product testing), deliver high quality insights and recommendations, and act as a trusted client partner while coaching junior team members and ensuring excellence in project delivery. 

Key Responsibilities 

Client Consulting & Relationship Management 

  • Serve as a trusted advisor by understanding client needs and delivering impactful insights. 

  • Lead daytoday client communication; manage queries and tricky conversations with minimal senior involvement. 

  • Present results with clear storytelling and actionable recommendations. 

  • Participate in client planning/briefing meetings; link client needs to BASES solutions. 

Project Management & Delivery 

  • Support proposal development and ensure design...

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