Customer Success Executive

The Customer Success Executive ensures clients have a smooth experience from onboarding to delivery. You will coordinate across internal teams, keep communication tight, manage expectations, and help clients get the best outcomes from our interactive experiences — including repeat bookings and long-term relationships.

Key Responsibilities

• Onboard new clients and align expectations on scope, timeline and deliverables
• Act as the key communication bridge between client and internal teams
• Track project milestones, follow-ups, approvals and deliverable handovers
• Resolve issues early by identifying risks and escalating when needed
• Support renewals, rebookings and upsell opportunities based on client needs
• Maintain clear documentation, client notes and post-project feedback

Requirements

• Strong communication, coordination and stakeholder management
• Detail-oriented and comfo...