Customer Success Engineer

This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams.

You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success.

Key Responsibilities

• Own the technical success of customers from onboarding through long-term usage
• Set up technical onboarding, including:
  • Integrations
  • Data imports and configuration
  • Initial data validation and quality checks
• Work closely with Customer Success and Product teams to ensure smooth customer activation...